2020: Supply Chain Partner of the Year – Action West London
“Action West London has excelled across all delivery areas…They are dependable throughout customers’ challenges and are a constant in a world where there are not many constants.”
Recognising excellence as a delivery partner in the field of employment support. Kindly sponsored by Do IT Profiler
ABOUT ACTION WEST LONDON
‘Changing lives through Employment, Education and Enterprise’ has been the empowering mission statement of Action West London (AWL) for more than 20 years. Their diverse and multilingual team of 10 operate across the seven West London boroughs providing support to participants seeking employment or training opportunities. AWL won the West London Business Award in 2019 for its engagement in the community and is an active member of key networks including Ealing and Hounslow Community Networks. AWL also works in conjunction with University College London to enable intern students from Florida State University to gain frontline experience working with vulnerable groups in the UK.
ABOUT WEST LONDON TROUBLED FAMILIES CONTRACT
Nominated by G4S, Action West London (AWL) is a supply chain partner in its West London Troubled Families contract (WLTF). As part of its role, AWL provides end-to-end holistic support for unemployed people, as well as working with training providers and community networks to offer a range of development opportunities.
Their proactive response, increased capacity, job starts, and subsequent outcome performance was a significant factor in the WLTF contract being extended in 2019 for a further two years.
ABOUT WEST LONDON TROUBLED FAMILIES CONTRACT
Nominated by G4S, Action West London (AWL) is a supply chain partner in its West London Troubled Families contract (WLTF). As part of its role, AWL provides end-to-end holistic support for unemployed people, as well as working with training providers and community networks to offer a range of development opportunities.
Their proactive response, increased capacity, job starts, and subsequent outcome performance was a significant factor in the WLTF contract being extended in 2019 for a further two years.
Supporting customers is a team effort and although each participant has a dedicated advisor, clients also work with other staff members, attend job clubs and meet regularly with the employer engagement officer. Each client can be on the programme for up to 65 weeks.
External support services include ESOL classes as well as IT courses and the Construction Skills Certification Scheme (CSCS) and Security Industry Authority (SIA) training. Key to successful outcomes is identifying local job vacancies.
At the time of nomination, 977 people had started the WLTF programme and 288 had commenced work.
COMMENTS AND QUOTES
“Action West London has excelled across all delivery areas on our DWP ESF West London Troubled Families Contract. They communicate and connect through active listening to their customers’ hopes and concerns. They are dependable throughout customers’ challenges and are a constant in a world where there are not many constants. Strong robust partnerships and involvement in strategic boards ensure that AWL has a voice in improving the lives of West London residents.”
Caroline Malone, Supply Chain Manager, G4S
“I have never felt so supported before in my life. I was in a broken and extremely negative space. You kept my spirits up by telling me never to give up. It is extremely liberating and comforting to know there is someone else in the fight with you.”
Action West London client
WHAT ERSA SAID
For more than 20 years AWL has been supporting people in their local communities to achieve positive outcomes in both their career aspirations and in their personal development. They are the ideal supply chain partner in this outstanding project which is surpassing its performance targets by providing a holistic approach to its participants as well as building effective and trusted relationships with employers seeking new recruits.
LINKS
https://www.youtube.com/watch?v=2QBTSwSOYCk
https://actionwestlondon.org.uk/
https://doitprofiler.com/sectors/do-it-in-employment/
https://staging.ersa.org.uk/media/news/ersa-employability-awards-2020-winners
