From January 2023, the Serco Restart Scheme in Wales and West Central England is providing the Thrive Mental Wellbeing App, an NHS digitally compliant mental wellbeing App, to Participants on the programme. The Restart Scheme focuses on helping benefit claimants who are long-term unemployed by providing up to 12 months of intensive, tailored and holistic support. 

Thrive Mental Wellbeing is a leading mental healthcare service for organisations empowering people to live happier, healthier lives. With the Government’s ‘COVID-19: mental health and wellbeing surveillance’ report stating that adults with low income, or who have experienced loss of income, experience higher levels of psychological distress, anxiety and depression than those in work, the Thrive Mental Wellbeing App will provide Participants on the Restart Scheme effective mental health support in the palm of their hand. Addressing mental health challenges supports the Scheme’s ultimate goal: supporting Participants into sustainable and meaningful employment.

Serco has also ensured that the App is available to all colleagues delivering the Restart Scheme as part of their continued commitment to give employees and partners access to health and wellbeing support. The App enables users to assess and manage their mental wellbeing via digital therapy and mental health support 24 hours a day, 7 days a week, and is currently available in 8 different languages, including Welsh.

The Thrive Mental Wellbeing App was launched to Serco’s Restart Scheme delivery partners during International Stress Awareness Week from 11th – 17th November to empower them to confidently encourage Restart Scheme Participants that need mental health support to download and use the App. The launch also included a presentation from motivational speaker, Zoe Bennett, who has overcome severe adversity in her life and champions mental health and employability support.

Suki Gill, Social Value Lead for Serco’s Restart Scheme, said:

“I’m really pleased Serco can offer such a vital tool to everyone involved in our Restart Scheme. Our Participants, colleagues and partners are working with challenging circumstances on a daily basis, and this can take its toll. The Thrive App will make a positive impact on alleviating this.”

Dr Andres Fonseca, CEO at Thrive Mental Wellbeing said:

“We are delighted to have partnered with Serco to help support Participants in the Serco Restart Scheme. The App provides a range of techniques to help those dealing with the symptoms of mental health conditions from Cognitive Behavioural Therapy, through to Deep Muscle Relaxation and Calm Breathing. Using the App will equip the participants on their journey out of long term unemployment.”



Hema Chhaniyara – 0773 889 6664
Jackie Lewis – 07458 090614

Editor Notes:


The Restart Scheme has been commissioned by the Department for Work and Pensions and gives enhanced support to individuals claiming a qualifying benefit and who meet the eligibility criteria, to find jobs in their local area.

The £2.9bn scheme is part of the Government’s Plan for Jobs with referrals being made over a 3-year period. The Restart Scheme breaks down employment barriers that could be holding job seekers back from finding work. Providers work with employers, local government and other partners to deliver tailored support for individuals. Serco has been chosen to deliver the scheme in West Central England and Wales.

Serco is committed to supporting individuals to progress into sustainable employment working with a network of local delivery partners.


Thrive Mental Wellbeing is an innovative, full-service mental health provider partnering with organisations globally and providing workforces with digital therapy and mental health support at the touch of a button.

Thrive Mental Wellbeing was founded in 2012 by Dr Andres Fonseca (Consultant Psychiatrist) and Dr Adam Huxley (Consultant Clinical Forensic Psychologist.) Recognising the pivotal role technology could play in revolutionising the way mental health care is delivered and accessed, they teamed up with industry-respected software developer, Richard Flower.

The NHS digitally compliant App prevents, manages and screens for mental health issues including anxiety and depression allowing users to receive and seek help before reaching crisis stage.


Zoe Bennett is a multi-award winning International Motivational Speaker and Mindset Resilience Coach with a background in delivering employability skills for the Department for Work and Pensions. LinkedIn profile: