This white paper explores how Artificial Intelligence (AI) can support employability services to become more responsive, personalised, and efficient.

Drawing on workshop insights, participant journey mapping, and survey data, it identifies potential areas in current employment support delivery that represent challenges for providers and clients alike. It presents potential AI-enabled solutions that will enable the enhancement of employment support to better assist clients on their journey into the workplace of the 2030s and beyond.

The white paper outlines the opportunities, risks, and policy considerations of using AI in the employment support sector. It aims to inform policymakers at both national and devolved levels, employment support providers, and contribute to the broader public discourse on employability. By supporting evidence-based decision-making, the paper helps guide the responsible integration of AI to enhance current services and shape new approaches.