Today, the Employment Related Services Association (ERSA) launches a new digital forum, a space for organisations to come together to hear about tried and tested and emerging technologies in employment support. Even before the pandemic, digital transformation was changing the labour market. Jobs disappearing are not the same as those being created. COVID-19 has hit industries hard and is disproportionally affecting our young people, older workers and the those furthest from the labour market are being driven even further away.

Ageing Better highlights how COVID-19  has exposed our digital divides and is changing the landscape of digital inclusion, read more on ERSA’s Older Workers Forum page here.

There have been some silver linings in all of this, many employment support providers have embraced digital platforms and have used technology for engagement where face to face interactive has been restricted. ERSA members have told their stories of success since centres were shut in early 2020 through Employability Day, ERSA blogs, forums and roundtables.

The Digital forum will be co-chaired by Tony Carr, Director, 4 Front Partners and Associate Professor Jo Ingold, Deakin University with sector updates from ERSA and contributions from guest speakers and ERSA members. 

Tony said; 

‘As technology develops, the opportunities for service improvements in employment and skills services are vast.  Join us in this ERSA forum to hear about new technology, overcoming the challenges of digitalization and to contribute your thoughts and ideas.’

Jo said; 

‘Internationally, digitalisation of employment services is a significant and growing trend that is also moving fast. This Forum is an important space for discussing emerging technologies and trends and how they can meet the needs of both candidates and employers.’

Richard Alberg, Aptem Employ said; 

‘Welcome to the ERSA Digital Forum, sponsored by Aptem Employ. We are delighted to be sponsoring this forum to bring together everyone in the employability community who has an interest in consuming technology and cares about digital and its contribution to today’s employability challenges. We look forward to meeting you at the forthcoming forums and discussing, debating and brainstorming how digital can play its part to help high volumes of jobseekers back into the workplace, both quickly and for the long-term.’

The first digital forum will be delivered online on Monday 12 October, 2-3.30pm, as part of Digital Leaders Week. 


Register here, send your agenda suggestions to the ERSA team at