Working Together

The Behind the Scenes Award

• Jobs 22 CSC Team

Celebrating teams and individuals that support front line services, such as IT, service design, research, and marketing, this award applauds the often-hidden heroes delivering cost effective and innovative solutions to help us work effectively together.

Liam Jordan, Chief Executive Officer of ICONI Software says: “Frontline practitioners can only deliver their life-changing services with support from a much wider team. There is a rich body of professionals enabling the work that is delivered and they are instrumental in providing the employability sector’s services. From improving efficiency, streamlining processes, and helping make services accessible for all, we are excited to see the incredible strides made behind the scenes this year. Congratulations and a big thank you to all the nominees for their inspiring efforts.”

About the winner

The Jobs 22 CSC Team 

The Jobs 22 CSC team has shown unwavering dedication and commitment to improving performance, reducing call waiting times, and delivering outstanding customer service. The team has reduced the average call waiting time from 2.5 minutes to just seven seconds, enhancing the overall customer experience.

The 2023 finalists:

  • The Operational Excellence Team at Ingeus
  • GC Employment Central Support Functions Team
  • Miranda Howes, The Matthew Project
  • Jobs 22 CSC Team

About our sponsor

ICONI Software implements specialist programme delivery and case management software. For over 20 years, we have helped those who assist individuals into employment, better health, or improved skills. We developed our innovative software to help beneficiary support programmes run with greater impact. Our vision is to help you, the change-makers, to transform the lives of vulnerable and under-served people.